Operations Service Manager - Remote

Overview

Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers as the Operations Service Manager.

In Short

• Analyze customer/network outage trends to improve service performance.
• Act as a technical resource for contingency plans.
• Collaborate with sales to create disaster recovery plans.
• Provide support and guidance on service assurance processes.
• Deliver data on performance issues to internal teams.
• Manage customer interactions from order to billing.
• Promote revenue growth and customer satisfaction.
• Participate in Quarterly Board Reviews.
• Provide 24/7 support as needed.
• Communicate order status to customers effectively.

Requirements

• Bachelor’s Degree.
• 10+ years in the telecommunications industry.
• Leadership experience in a similar role.
• Knowledge of TDM and IP based voice and data services.
• Strong customer focus and attention to detail.
• Ability to work under pressure and tight deadlines.
• Excellent communication skills.
• Experience with Public Safety rules and regulations.
• Ability to collaborate with various teams.
• Proven problem-solving skills.

Benefits

• Competitive compensation and comprehensive benefits.
• Flexible remote and hybrid work arrangements.
• Wellness programs supporting physical, emotional, and financial health.
• Diversity, equity, and inclusion initiatives.
• 401K plan with company match.
• Employee assistance programs.
• Paid time off programs.
• Supportive work environment.
• Opportunities for personal growth and development.
• Recognition as a Top Workplace.