Senior Manager, Service Operations - Remote

Overview

The Senior Manager, Service Operations at CVS Health is responsible for providing strategic oversight to client services and managing client advocate teams to enhance customer service delivery.

In Short

• Provide strategic oversight to client services advocates.
• Manage overall direction of client advocate teams.
• Drive continuous process improvement.
• Collaborate with internal and external partners.
• Ensure compliance with enterprise standards.
• Lead projects that deliver solutions for process improvement.
• Communicate direction for client-facing contributors.
• Evaluate operational metrics with key business partners.
• Manage operational aspects of the team.
• Foster a strong team culture and growth mindset.

Requirements

• Proven experience as a People Manager.
• Minimum 5+ years of client service/account support experience.
• Healthcare experience and knowledge.
• Adept at collaboration and teamwork.
• Mastery of problem-solving and decision-making skills.
• Bachelor's degree preferred.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance.
• Employee stock purchase plan.