Senior Operations Manager - Remote

Overview

As a Senior Operations Manager at PNC, you will lead the Income Collections organization, focusing on delivering exceptional customer experiences while fostering an inclusive workplace culture.

In Short

• Define and execute the operations strategy.
• Manage multiple functions across one or more sites.
• Lead and develop operations managers and supervisors.
• Drive strategic improvement initiatives.
• Ensure compliance with risk management frameworks.
• Communicate strategy and translate it into tactical plans.
• Engage with customers and third parties to resolve escalated issues.
• Participate in industry forums.
• Manage human resource activities and employee engagement.
• Monitor key risk indicators for quality risk management.

Requirements

• Bachelor's degree required.
• 5+ years of industry-relevant experience.
• 3 years of prior management experience preferred.
• Skills in accountability, customer solutions, and process improvements.
• Strong decision-making and communication skills.
• Experience in operational functions and problem management.
• Ability to cultivate diverse teams and inclusive workplaces.
• Understanding of risk mitigation strategies.
• Experience with standard operating procedures.
• Demonstrated ability to achieve results and empower others.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match and pension plans.
• Paid time off including vacation and holidays.
• Educational assistance programs.
• Robust wellness program with financial incentives.
• Short and long-term disability protection.
• Employee and family life insurance options.
• Dependent care reimbursement account.
• Adoption and surrogacy reimbursement.
• Back-up child/elder care support.