IT Support Specialist - Remote

Overview

The IT Support Specialist at Ollie plays a crucial role in supporting technology operations, ensuring that both fulfillment centers and remote employees have the necessary IT support for smooth operations.

In Short

• Act as the first point of contact for IT support requests.
• Troubleshoot hardware and software issues.
• Support fulfillment center IT operations.
• Provide first-level support for the Warehouse Management System (WMS).
• Install and configure hardware and software systems.
• Assist with employee onboarding and offboarding.
• Maintain and document IT asset inventory.
• Create and maintain documentation for IT processes.
• Monitor and support cybersecurity practices.
• Identify system reconfiguration needs and implement solutions.

Requirements

• 3+ years of experience in IT support or systems administration.
• High School diploma or equivalent.
• Comprehensive technical knowledge of protocols and operating systems.
• Experience in hardware troubleshooting.
• Hands-on experience with Warehouse Management Systems (WMS).
• Proficient in operating technical tools and components.
• Ability to explain technical issues to non-technical users.
• Organized and detail-oriented.
• Strong problem-solving skills.
• Excellent interpersonal and communication skills.

Benefits

• Competitive salary and stake in the company.
• Sponsored 401k program with employer match.
• Comprehensive health coverage including medical, dental, and vision.
• Unlimited vacation policy.
• Paid parental leave.
• 1-week paw-ternity leave for new dog parents.
• Free Ollie subscription.
• Inspiring team members!