IT Support Specialist - Remote

Overview

As an IT Support Specialist at Banner Bank, you will deliver services to end-users to enhance the use of various types of software programs efficiently and effectively to fulfill business objectives.

In Short

• Perform remote support at the desktop level, including installing and upgrading software and hardware.
• Create and manage system access and new user set-up/configuration of business systems and applications.
• Record, track, and document the problem-solving process.
• Post software updates and resources on the company intranet.
• Design and deploy feedback mechanisms for end-users.
• Maintain compliance with policies, procedures, and regulations.
• Perform on-call duties for the IT Service Desk after hours support rotation.

Requirements

• Help desk or IT customer service experience required.
• Ability to develop and interpret technical documentation.
• In-depth knowledge of enterprise and desktop applications.
• Excellent written, verbal, interpersonal, and presentation skills.
• Experience with troubleshooting principles and methodologies.
• Knowledge of trends in technology relating to software applications.
• Understanding of federal and state laws/regulations in IT.

Benefits

• Targeted starting compensation range is $21.99 - $28.97 hourly.
• Comprehensive employee benefits including medical, dental, and vision.
• Paid vacation time, sick time, personal days, and holidays.
• 401k with up to 4% match.
• Tuition reimbursement.