Online Banking Operations Specialist - Remote

Overview

The Online Banking Operations Specialist at Banner Bank provides day-to-day client and operational support for the Online Banking Department, ensuring professional and efficient service.

In Short

• Provide support to clients in a professional manner.
• Handle customer and branch inquiries and account maintenance requests.
• Deliver Tier 2 support via phone, email, and chat.
• Review exception reports and recommend corrective actions.
• Identify areas for improvement in online banking services.
• Comply with policies, procedures, and regulations.
• Perform data entry and maintenance for various banking applications.
• Analyze client-related financial information.
• Assist with other duties as assigned by management.

Requirements

• High School Diploma required.
• 0 to 2 years of experience in online/retail banking or call center preferred.
• Knowledge of retail banking products and services.
• Effective communication and client service skills.
• Strong problem-solving and negotiation abilities.
• Ability to analyze financial information.

Benefits

• Hourly wage range: $19.21 - $26.90.
• Incentive potential.
• Comprehensive medical, dental, and vision benefits.
• Paid vacation and sick time, plus 11 paid holidays.
• 401k plan with up to 4% match.
• Tuition reimbursement available.