Credit Card Operations & Support Specialist - Remote

Overview

As a Credit Card Operations & Support Specialist, you will provide function-specific, day-to-day client and operational support for the Credit Card Department, ensuring professional and efficient service.

In Short

• Provide support to clients and represent Banner Bank professionally.
• Answer incoming customer and branch inquiries.
• Perform account maintenance and onboarding for credit card applications.
• Provide Tier 2 support via phone, email, and chat.
• Administer fraud strategies and handle disputes.
• Review exception reporting and recommend corrective actions.
• Comply with policies, procedures, and regulations.
• Identify areas for improvement and make recommendations.
• Perform additional duties as assigned by management.

Requirements

• High School Diploma required.
• 0 to 2 years of experience in credit cards, retail banking, or call center.
• Knowledge of retail product policies and credit card services.
• Strong client service and interpersonal skills.
• Effective verbal and written communication skills.
• Strong mathematical and problem-solving skills.
• Ability to analyze client financial information.

Benefits

• Targeted salary range of $20.00 - $24.00 hourly.
• Incentive potential.
• Comprehensive benefits including medical, dental, and life insurance.
• Paid vacation and holidays.
• 401k with up to 4% match.
• Tuition reimbursement.