Operations Support Specialist - Remote

Overview

The Operations Support Specialist will ensure smooth internal operations, manage onboarding processes, and provide exceptional support to clients and team members.

In Short

• Coordinate A2P identity verifications for clients.
• Set up internal users in client practice management systems.
• Manage GoHighLevel subaccount creation and customization.
• Schedule video conference onboarding calls for new clients.
• Assist with software training sessions for new hires.
• Manage and monitor GoHighLevel workflows and automations.
• Respond to client communications promptly and professionally.
• Maintain documentation using ClickUp and other tools.
• Work independently in a fully remote environment.
• Proactively streamline operational processes.

Requirements

• Experience in operations support or administrative coordination.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills in English.
• Familiarity with GoHighLevel and ClickUp.
• Comfortable with virtual onboarding and client communication.
• Attention to detail and ability to follow structured processes.
• Proactive mindset and ownership of work.
• Tech-savvy and confident using various platforms.
• Familiarity with AI tools is a plus.

Benefits

• Work in a fully remote environment.
• Engage in a structured operational role.
• Collaborate with internal teams.
• Opportunities for professional growth.
• Be part of a supportive team culture.