Operations Support Specialist - Remote

Overview

The Operations Support Specialist at Pavago plays a critical role in ensuring smooth internal operations, seamless onboarding processes, and exceptional support to both clients and team members.

In Short

• Coordinate A2P identity verifications for clients.
• Set up internal users in client practice management systems.
• Manage GoHighLevel subaccount creation and customization.
• Facilitate video conference onboarding calls for new clients.
• Assist with internal software training for new hires.
• Manage and monitor GoHighLevel workflows and automations.
• Respond to client communications promptly and professionally.
• Maintain documentation of client interactions using ClickUp.
• Work independently in a fully remote environment.
• Enjoy problem-solving and streamlining processes.

Requirements

• Proven experience in operations support or administrative coordination.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills in English.
• Experience with GoHighLevel and ClickUp.
• Comfortable with virtual onboarding and client communication.
• Strong attention to detail and ability to follow structured processes.

Benefits

• Work in a fully remote environment.
• Engage in a structured operational role.
• Collaborate with internal teams to enhance processes.
• Opportunity for professional growth and development.
• Be part of a supportive team environment.