Billing Operations Specialist - Remote

Overview

We’re looking for a detail-oriented and proactive Billing Operations Specialist to join our team full-time. In this role, you’ll oversee the accurate and timely processing of invoices, resolve billing issues, and ensure a seamless payment experience for our customers. You’ll work cross-functionally with internal teams and external clients, playing a key role in maintaining the integrity and efficiency of our billing operations.

In Short

• Oversee the accurate and timely processing of invoices and billing statements for customers.
• Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions.
• Investigate and resolve payment disputes or chargebacks.
• Professionally contact clients to communicate payment issues and guide them through updating their payment details if required.
• Meet or exceed collection targets.
• Ensure proper application of billing rates, terms, and discounts.
• Review and reconcile discrepancies in customer accounts and billing records.
• Monitor and track payment schedules, ensuring that payments are received on time.
• Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included.
• Implement and maintain billing systems and processes to improve efficiency.

Requirements

• Proficiency in English, both written and verbal, is required.
• Ability to work in or overlap with Pacific Time (PST) hours is a plus.
• High school diploma or equivalent (Bachelor's degree in Finance, Accounting, or related field preferred).
• Proven experience in billing, accounts receivable, or finance roles.
• Proficiency with billing software and financial management tools (e.g., Stripe or similar systems).
• Experience with Salesforce or other CRM platforms.
• Excellent attention to detail with strong organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Effective communication skills (written and verbal).
• Ability to troubleshoot and resolve billing issues efficiently.

Benefits

• Remote work environment.
• Full-time position, working U.S. hours (CST or PST).
• Confidentiality of all information according to EEO guidelines.