Billing Operations Specialist - Remote

Overview

The Billing Operations Specialist will handle customer requests related to billing issues and ensure billing accuracy and compliance while collaborating with various internal teams.

In Short

• Handle customer requests related to billing issues.
• Ensure billing accuracy and compliance with various platforms.
• Monitor deal accuracy in CRM for correct billing.
• Prevent involuntary churn by tracking accounts.
• Analyse churn reasons for retention strategies.
• Coordinate with Sales for proper pricing and billing terms.
• Adjust product settings for customer purchase experience.
• Collaborate with internal teams to handle escalations.
• Support operational efficiency through timely task completion.

Requirements

• Strong problem-solving and analytical skills.
• Experience with billing platforms and payment troubleshooting.
• Ability to validate deal accuracy in CRM.
• Excellent communication skills for customer interaction.
• Organisational skills for managing multiple tasks.
• Prior experience in customer support or billing roles preferred.
• Background in finance or SaaS billing operations is advantageous.

Benefits

• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Remote work with flexible hours.
• Health & Wellness program reimbursement.
• Reimbursement for co-working space.
• Reimbursement for professional development courses.
• Financial rewards for service years recognition.