Data Analyst, Retention - Remote

Overview

Ollie is looking for a Data Analyst to join the cross-functional team responsible for building subscription retention and member loyalty. This role is ideal for someone who is highly analytical and excited to translate data into decisions.

In Short

• Drive a data-driven approach to optimizing the Ollie member experience.
• Conduct exploratory analytical projects to identify actionable learnings.
• Support the cross-functional team as the go-to data resource.
• Help build and maintain analytical excellence at Ollie.
• Collaborate with peers from product, marketing, CX, & research.
• Contribute to hypothesis & initiative valuation for prioritization.
• Design and measure thoughtful tests for new experiences & features.
• Communicate insights clearly to team members.
• Leverage technical skills and subscription-based metrics.
• Transform technical analysis into actionable insights.

Requirements

• 2+ years of experience in data analytics or related fields.
• Empathy for the needs of dogs and dog parents.
• Strong technical skills in SQL and Excel.
• Experience with applied statistics and test design.
• Ability to analyze retention, churn, and customer behavior.
• Comfortable sourcing information from various platforms.
• Skilled in breaking down complex analytical problems.
• Strong communication skills in both written & verbal formats.
• Strong grasp of retention, churn, and lifecycle performance.
• Passion for data-driven experiences.

Benefits

• Competitive salary.
• Sponsored 401k program with employer match up to 4%.
• Comprehensive health coverage including medical, dental, and vision.
• Unlimited vacation policy that you're encouraged to use.
• Paid parental leave.
• 1-week paw-ternity leave for new dog parents.
• Free Ollie subscription.
• Inspiring pack members!