Sr. Data Analyst - Retention - Remote

Overview

The Retention Data Analyst will be instrumental in understanding customer behavior, identifying opportunities to improve retention, and developing insights to drive loyalty.

In Short

• Conduct in-depth analyses of customer cohorts and behaviors.
• Evaluate the performance of retention marketing campaigns.
• Build and enhance multi-touch attribution models.
• Assess and optimize marketing spend targeting existing customers.
• Develop customer segments based on behavior and demographics.
• Work with data science teams to build churn prediction models.
• Analyze and monitor CLV metrics across segments.
• Create and maintain dashboards for real-time insights.
• Design and analyze A/B tests for retention campaigns.
• Partner with product, customer service, and marketing teams.

Requirements

• Bachelor’s degree in a quantitative field.
• 6+ years of experience in data analytics.
• Proficiency in SQL and BI tools.
• Knowledge of statistical methods and A/B testing.
• Strong analytical mindset with actionable insights.
• Excellent communication skills.
• Ability to manage multiple projects.
• Experience with retention metrics and predictive modeling.
• Knowledge of customer lifecycle management.

Benefits

• Competitive salary range.
• Opportunity to work with a talented team.
• Focus on sustainable practices.
• Innovative work environment.
• Potential for bonuses based on performance.