Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager owns the relationship with each customer, ensuring their technical and support needs are met while serving as a liaison between the customer and the support infrastructure.

In Short

• Owns customer relationships and ensures their technical needs are met.
• Acts as a front-line technical analyst and advisor.
• Handles escalations and trouble issues for customers.
• Advises on technical configurations and tools.
• Utilizes best practices to evaluate and advise customers.
• Mentors Level I and Level II roles.
• Engages customers quarterly to ensure satisfaction.
• Identifies new business opportunities for growth.
• Forecasts churn and engages managers to retain customers.
• Ensures high End of Ticket Ratings through service delivery.

Requirements

• 5 - 7 years of experience in a related field.
• Bachelor's Degree required, preferably in a related field.
• Intermediate knowledge of project lifecycle and industry trends.
• Fluent in Spanish and English.
• Must be based in Mexico in specified locations.

Benefits

• Opportunity to work remotely.
• Engagement with a supportive team environment.
• Potential for career growth and development.