Technical Customer Success Manager - Remote

Overview

The Technical Customer Success Manager at Mitratech acts as a trusted advisor to customers, focusing on enhancing their use of Mitratech's applications and ensuring their success throughout the customer lifecycle.

In Short

• Act as the main point of contact for customers.
• Drive customer engagement and utilization of products.
• Collaborate with internal teams to meet customer needs.
• Facilitate customer training and webinars.
• Advocate for customer interests within the company.
• Track customer success metrics and report findings.
• Manage multiple projects to ensure customer success.
• Develop strong customer relationships.
• Support marketing efforts through customer advocacy.
• Utilize tools like Salesforce and Google Suite.

Requirements

• Desire to learn Mitratech solutions.
• Ability to manage multiple projects simultaneously.
• Strong communication skills, both verbal and written.
• Experience in customer success or account management is a plus.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Customer-centric attitude.
• Experience with Salesforce and Microsoft products.
• Ability to break down complex issues.
• Self-motivated and able to work under pressure.

Benefits

• Diverse and inclusive work culture.
• Opportunities for learning and professional growth.
• Work with cutting-edge technologies.
• Supportive team environment.
• Flexible work arrangements.