Technical Customer Success Manager, API - Remote

Overview

As a Technical Customer Success Manager at Modash, you will help nurture and expand our community of customers using our API products, ensuring they have the best experience possible.

In Short

• Build and nurture strong relationships with customers.
• Help customers succeed by understanding their business and goals.
• Collaborate with Sales, Support, and Product teams for smooth customer experience.
• Become an expert in Modash and the industry to assist customers effectively.
• Support customers throughout their journey with Modash.
• Embrace opportunities for continuous learning and growth.
• Work with a passionate small team dedicated to customer success.
• Engage with a diverse set of clients, from startups to large companies.
• Contribute to building a suite of tools for creator partnerships.
• Join a profitable company backed by top investors in Europe.

Requirements

• Tech-savvy and customer-focused mindset.
• Strong communication and relationship-building skills.
• Ability to collaborate effectively with various teams.
• Experience in customer success or related fields.
• Willingness to learn and adapt in a dynamic environment.
• Proficiency in using APIs and understanding technical products.
• Passion for helping customers achieve their goals.
• Experience in the social media or creator economy is a plus.
• Ability to analyze customer feedback and provide actionable insights.
• Strong problem-solving skills to address customer challenges.

Benefits

• Opportunity to work with a passionate and innovative team.
• Engage with high-profile clients like Google and Nord VPN.
• Continuous learning and professional development opportunities.
• Flexible working environment and potential for remote work.
• Be part of a profitable company with strong backing.
• Contribute to meaningful projects that impact creators' lives.
• Work in a dynamic and fast-paced startup culture.
• Build your career in a growing field of creator partnerships.
• Enjoy a supportive and collaborative work atmosphere.
• Participate in team-building activities and events.