Customer Success Manager - API Focus - Remote

Overview

This isn’t your typical Customer Success role — it’s a hands-on, full-stack position where you’ll partner directly with our customers’ engineers and product leaders to make things happen.

In Short

• You’ll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.
• Help customers integrate, innovate, and scale with Modash.
• Turn customer goals into technical outcomes.
• Deliver technical success by guiding customers through adoption.
• Collaborate across teams to resolve technical challenges.
• Influence product direction based on customer insights.
• Understand customer products, goals, and challenges deeply.
• Communicate effectively with technical customers.
• Thrive in a fast-moving startup environment.
• Write playbooks through experimentation and process improvements.

Requirements

• Experience in B2B SaaS, supporting technical customers.
• Comfortable discussing APIs, integrations, and data flows.
• Ownership mentality with a problem-solving mindset.
• Great communication skills, with a genuine approach.
• Ability to adapt and stay organized in ambiguous environments.
• Curiosity and a technical mindset are essential.
• Care about technology, people, and meaningful work.

Benefits

• Flexible working hours.
• Unlimited paid vacation.
• Fully remote work environment.
• Personal development opportunities covered.
• Additional benefits for Canada-based employees.
• Autonomy in decision-making and creativity.
• Support from day one in your role.