Customer Success Manager (API) - Remote

Overview

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions.

In Short

• Build and maintain strong relationships with key stakeholders.
• Understand customer goals and develop success plans.
• Monitor usage patterns and provide best practices.
• Collaborate with support, product, and engineering teams.
• Identify upsell and cross-sell opportunities.
• Provide ongoing education and resources to customers.
• Collect and relay customer feedback to influence product improvements.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Familiarity with APIs and cloud communications.
• Strong passion for customer success.
• Excellent verbal and written communication skills.
• Ability to work cross-functionally with teams.
• Comfortable analyzing customer usage data.
• Ability to thrive in a fast-paced environment.

Benefits

• Be part of a cutting-edge technology company.
• Work with a talented and passionate team.
• Opportunity to make a significant impact on customer experiences.
• Competitive salary, benefits, and career growth opportunities.
• Kafeteria (multisport).
• Private Medical Healthcare.
• Group Life Insurance.
• Unlimited Discretionary Time Off.
• Flexible working hours.
• Remote work with occasional meetings in Wrocław office.
• Reimbursement for the cost of learning.