Customer Success Manager - Remote

Overview

This role involves working closely with top customers to understand their unique challenges and customizing solutions to enhance their operations using Samsara's IoT platform.

In Short

• Collaborate with customers to improve their operations.
• Compose joint success plans outlining objectives and metrics.
• Conduct executive business reviews with decision-makers.
• Understand and recommend workflow changes using Samsara products.
• Mentor other team members in customer success strategies.
• Champion Samsara’s cultural principles.
• 2-4+ years in customer success or related fields required.
• Experience with technical products preferred.
• Strong problem-solving and communication skills needed.
• Bachelor’s degree required.

Requirements

• 2-4+ years of experience in customer success, account management, or related roles.
• High emotional intelligence and strong priority management.
• Experience with technical products.
• Solutions-oriented with strong problem-solving skills.
• Effective communication with diverse stakeholders.
• Initiative and ability to thrive in fast-paced environments.
• Diplomacy and poise under pressure.
• Bachelor’s degree from a 4-year institution.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits.
• Opportunities for career advancement.
• Supportive company culture.