Technical Customer Success Manager - Remote

Overview

As the first Customer Success hire at iVerify, you will shape how we onboard, support, and grow our customers in the mobile threat hunting space.

In Short

• Lead technical onboarding projects for new customers.
• Project-manage time-to-value for customer deployments.
• Drive customer deployment goals to ensure full ROI.
• Serve as a trusted advisor to key stakeholders.
• Establish regular check-ins and provide insights to maximize product value.
• Own renewals for assigned accounts and identify upsell opportunities.
• Act as a first-line technical contact for support submissions.
• Capture and prioritize customer feedback for product improvements.
• Build processes, playbooks, and programs from scratch.
• Collaborate with Sales and Engineering teams for customer success.

Requirements

• 6+ years in Customer Success or related client-facing role in cybersecurity.
• Experience managing the full customer lifecycle.
• Strong project management skills.
• Excellent communication and relationship-building skills.
• Comfort with technical concepts and troubleshooting.
• Data-driven mindset with experience using CS tools.
• Entrepreneurial approach to build processes in a fast-paced environment.
• Proactive and resourceful as the first Customer Success hire.

Benefits

• Opportunity to shape the Customer Success function.
• Work in a fast-paced, innovative environment.
• Be part of a mission-driven company focused on mobile security.
• Collaborate with cross-functional teams.
• Contribute to the development of customer programs and processes.