Technical Customer Success Manager - Remote

Overview

We are looking for a Technical Customer Success Manager with a strategic mindset and a proactive approach to manage our Enterprise and self-serve customers, ensuring their satisfaction and uncovering expansion opportunities.

In Short

• You will be responsible for the day-to-day management and success of our Enterprise and self-serve customers.
• You will manage daily communications, onboarding, demos, and troubleshooting with customer teams.
• You will work closely with the Technical Customer Lead on strategies to improve customer satisfaction, retention, and expansion.
• You will execute Customer Success playbooks and keep CRM tools updated.
• You will act as the first line of troubleshooting for customers, documenting and escalating issues as needed.
• You will collect and structure feedback from customer interactions to inform Product and ML teams.
• You will collaborate with Account Executives, ML, and Product teams to coordinate renewals and troubleshooting.
• You are comfortable working with distributed teams across time zones and maintaining reliable communication.
• You will assist with administrative tasks related to customer success.

Requirements

• You have a proven ability to manage Enterprise or high-value SaaS customer accounts.
• You enjoy working in early-stage startups and are comfortable with autonomy.
• You are enthusiastic about AI and GenAI.
• You understand the essentials of creating quality visuals.
• You are familiar with technical frontend and backend development concepts.
• You have experience providing first-line technical troubleshooting.
• You are organized and process-oriented.
• You are a strong communicator, managing multiple stakeholders effectively.
• You are a self-starter who works independently.
• You are fluent in English; another language is a plus.

Benefits

• Work flexibly from anywhere on the East Coast of the US.
• Regular team gatherings and in-person onboarding in Paris.
• 20 days annual leave plus local public holidays.
• Competitive equity package with stock options.
• $1000 one-time home office grant or $400 per month co-working space stipend.
• $1,000 annual learning and development budget.
• Private health insurance with premium benefits.
• Access to personalized mental health support.
• Sports and cultural activities reimbursement.