Product Ambassador / Technical Customer Success Manager - Remote

Overview

As a Product Ambassador / Technical Customer Success Manager at Abacum, you will play a vital role in driving customer engagement and ensuring successful adoption of our business planning solution tailored for finance teams.

In Short

• Lead technical conversations with customers to showcase platform capabilities.
• Conduct training and demonstrations of the platform's value.
• Collaborate with Customer Success Managers to enhance customer utilization.
• Identify expansion opportunities within customer accounts.
• Mentor customers on best practices for using the platform.
• Communicate effectively with both technical and non-technical stakeholders.
• Drive continuous improvement within the customer success team.
• Develop Technical Adoption Plans for customers.
• Foster relationships with cross-functional teams.
• Be proactive in reducing customer churn.

Requirements

• 2+ years of experience in B2B customer success or FP&A.
• Technical understanding of FP&A software.
• Experience in driving software adoption.
• Strong communication and presentation skills.
• Ability to collaborate across functions effectively.

Benefits

• Competitive compensation including equity package.
• Flexible working hours and remote work model.
• Generous vacation policy.
• Access to personal development resources.
• Participation in language courses.