Customer Research Manager - Remote

Overview

The Customer Research Manager oversees and implements the design and execution of customer research projects to generate insights that inform brand and business strategy.

In Short

• Influencing business actions based on customer insights synthesized from primary and secondary research
• Executing primary research initiatives including writing briefs and delivering impactful reports
• Establishing best practices for customer research ensuring quality and reliability of data
• Driving the evolution of the Customer Insights discipline
• Partnering with cross-functional teams to provide customer insights
• Communicating research findings to senior leadership
• Managing and developing a team of customer researchers
• Staying abreast of industry trends and customer behavior

Requirements

• 4-year college degree or equivalent experience
• 8-10+ years of experience in customer research or related field
• 2+ years of previous people management experience
• 4+ years experience conducting primary research
• Master's degree or PhD preferred
• Intentional leader with proven ability to drive change
• Deep empathy for customers and team goals
• Methodological expertise in research best practices
• Excellent verbal and written communication skills
• Willingness to travel quarterly
• Experience in Retail/eCommerce preferred

Benefits

• Incentive Bonus Program
• Paid Time Off and Work From Anywhere Flexibility
• Paid Volunteer Day per Year
• Merchandise Discount
• Medical, Dental and Vision Insurance Available
• Life and Disability Insurance
• Associate Assistance Program
• Paid Parental and Adoption Leave
• Access to Carrot for parenthood support
• Access to Headspace for mental wellness
• 401(K) Savings Plan with Company Match
• Opportunities for Career Advancement