Engineer, Observability - Remote

Overview

The Engineer, Observability will be part of the Site Reliability team, focusing on monitoring and optimizing websites to enhance customer experience.

In Short

• Maintain the observability roadmap and communicate with cross-functional partners.
• Build relationships with various teams to identify and address gaps in alerts and monitors.
• Gather requirements for reports and alerts to monitor performance.
• Perform ad hoc analysis based on feedback from partners.
• Leverage front-end engineering knowledge to analyze customer struggle.
• Act as a liaison to engineering teams for customer experience anomalies.
• Coordinate training sessions for internal partners.
• Explore new technologies to enhance observability.
• Manage vendor relationships for session replay tools.

Requirements

• 3+ years of experience in identifying performance concerns for websites.
• 4+ years of front-end web development experience preferred.
• Bachelor's degree or equivalent experience preferred.
• Experience with session replay or observability tools.
• Strong problem-solving and communication skills.
• Knowledge of front-end technologies and website KPIs.
• Ability to analyze session replay data.
• Experience debugging client-side issues.
• Strong collaboration skills with engineering and product teams.
• Proactive in leading discussions with partners.

Benefits

• Incentive bonus program.
• 401(K) savings plan with company match.
• Flexible spending accounts.
• Medical, dental, and vision insurance.
• Paid parental and adoption leave.
• Access to mental health and wellness app.
• Work from anywhere options.
• Merchandise discount on all brands.
• Opportunities for career advancement.