Customer Sales Reference Manager - Remote

Overview

As a Customer Sales Reference Manager at Deel, you will be responsible for building and maintaining a database of customer advocates for sales references and marketing activities, while managing reference requests and collaborating with customer-facing teams.

In Short

• Build and maintain a database of customer advocates.
• Manage reference requests from sales.
• Track customer participation to avoid fatigue.
• Support creation of customer stories and testimonials.
• Collaborate with teams to recruit new advocates.
• Organize events featuring customer advocates.
• Develop training materials for teams on securing references.
• Propose process improvements for reference management.
• Stay current on customer advocacy trends.
• Create dashboards to show program results.

Requirements

• 1-2 years of experience in customer success, sales support, or marketing.
• Excellent organizational and communication skills.
• Detail-oriented and proactive.
• Comfortable interacting with teams and customers.
• Familiarity with CRM and advocacy platforms is a plus.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks based on employment status.
• Flexibility of remote work with optional WeWork access.