Customer Experience Sales Manager - Remote

Overview

The Customer Experience Global Sales Manager will drive sales performance while ensuring exceptional customer service in a hybrid work environment.

In Short

• Develop and implement sales-driven Customer Experience strategies.
• Monitor individual campaign performance and adjust strategies.
• Oversee daily operations to meet sales and quality targets.
• Manage resource allocation for inbound and outbound sales.
• Analyze sales performance and drive continuous improvement.
• Ensure external sales partners meet performance standards.
• Refine engagement strategies using customer feedback.
• Leverage tools like predictive dialing and CRM systems.
• Provide regular updates on sales metrics to leadership.
• Inspire and empower others to care for their wellbeing.

Requirements

• Experience leading sales-driven call center operations.
• Proven ability to balance revenue growth and customer experience.
• Strong data analytics and forecasting skills.
• Expertise in call center tools and CRM platforms.
• Ability to manage internal teams and vendors.
• Strong communication and stakeholder management skills.
• Fluency in English; other languages are a plus.
• MBA or equivalent experience preferred.

Benefits

• Health, dental, and life insurance.
• Flexible work options: hybrid or remote.
• Flexible schedule based on personal needs.
• Access to onsite gyms and wellness resources.
• Paid time off and parental leave.
• Career growth opportunities.
• A supportive and inclusive company culture.