Senior Technical Support Engineer - Remote

Overview

We are looking for a mid–senior level Technical Support Engineer to support high-value enterprise customers in India, working primarily with LogRhythm SIEM. This is a customer-facing role focused on resolving complex technical issues, owning cases end-to-end, and providing a high standard of technical engagement.

In Short

• Provide advanced technical troubleshooting for enterprise customers, owning support cases from investigation through to resolution.
• Act as a trusted technical contact for high-value Indian customers, delivering clear communication and regular updates.
• Diagnose and resolve issues across network communications, Linux, Windows Server, and SQL-based environments.
• Analyse logs, configurations, and system behaviour to identify root causes and recommend effective solutions or workarounds.
• Escalate complex issues to senior engineers or Engineering teams with clear summaries and supporting technical evidence.
• Collaborate with regional and global support teams to ensure consistent, high-quality customer outcomes.
• Contribute to internal knowledge articles, troubleshooting guides, and best practices.

Requirements

• Experience in a Technical Support Engineer / Customer Support Engineer role supporting enterprise software.
• Strong troubleshooting skills and a structured, methodical approach to problem-solving.
• Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls, proxies).
• Hands-on experience supporting Linux and Windows Server environments.
• Working knowledge of SQL, including querying and basic troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage multiple issues in a ticket-based support environment.

Benefits

• Opportunity to deepen expertise in enterprise security platforms.
• Work closely with high-value customers.
• Grow technical breadth across both on-premise and SaaS environments.
• Collaborate with experienced engineers globally.
• Clear paths for progression within a growing Support organisation.