Senior Technical Support Engineer - Remote

Overview

Cribl is a remote-first company seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners.

In Short

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers via various channels.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues.
• Provide prompt and accurate feedback to customers and ensure proper recording and closure of all issues.
• Document knowledge in the form of tech notes and participate in real-time forums.
• This position may require stand-by, on-call, or off-hours duties.

Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing and communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Top Secret Security clearance.
• Experience with Splunk, Elasticsearch, LogStash is a plus.
• Regex and JavaScript experience is a plus.

Benefits

• Competitive salary based on experience.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit.
• 401(k) and equity options.
• Eligibility for a discretionary company-wide bonus.