Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer at Dataiku, you will play a critical role in helping APJ and global customers resolve their technical issues with our Everyday AI Platform, contributing to the growth of our support function.

In Short

• Help APJ and global customers solve their technical issues with Dataiku through various communication channels.
• Collaborate with R&D to resolve complex issues and provide customer feedback.
• Work with customer-facing teams to ensure timely issue resolution.
• Document knowledge in technical articles and contribute to knowledge bases.
• Assist with various activities in a fast-paced startup environment.

Requirements

• At least 5 years of experience in a client-facing engineering or technical role.
• Experience with cloud platforms such as AWS, Azure, and GCP.
• Experience with Docker and Kubernetes.
• Strong problem-solving skills and experience in log analysis and debugging.
• Proficiency in Unix-based operating systems.
• Experience with relational databases and SQL.
• Ability to read and write Python or R code.

Benefits

• Be part of a team shaping the future of AI.
• Work in a collaborative environment focused on innovation.
• Opportunity for personal growth and career development.
• Engage with a diverse and inclusive workplace.