Senior Technical Support Engineer - Remote

Overview

Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

In Short

• Develop a deep technical understanding of Cribl Stream and our other products.
• Provide extraordinary technical support to our Enterprise customers across various channels.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for reproducibility and escalation of unresolved issues.
• Provide prompt and accurate feedback to customers.
• Document knowledge in the form of tech notes and articles.
• This position will require stand-by, on-call, or off-hours duties.

Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience.
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• Passionate about working on complex technical issues.
• Expert-level troubleshooting, problem-solving skills, and critical thinking.
• Excellent client-facing skills and communication skills.
• Experience with Linux, AWS, Azure, and Networking.
• Experience with observability technologies like Splunk and Elasticsearch.
• Regex and JavaScript experience is a Plus.
• You currently live in Poland.

Benefits

• Remote-first work environment.
• Opportunity to work with a collaborative and technical team.
• Participation in a culture that values diversity and innovation.