Senior Technical Support Engineer - Remote

Overview

The Senior Technical Support Engineer will act as a trusted advisor to customers, addressing complex technical issues and ensuring high levels of customer satisfaction while collaborating with internal teams.

In Short

• Drive conversations with business stakeholders on enterprise architecture functions.
• Solve technical cases ensuring customer satisfaction.
• Provide proactive support and system monitoring.
• Advocate for customer priorities within Salesforce.
• Collaborate with R&D and Infrastructure teams on technical issues.
• Assist developers with Salesforce.com APIs and products.
• Lead resolution of critical technical issues.
• Utilize deep analysis tools such as Splunk.
• Work on proactive tuning and alert definitions.
• Submit resumes via the apply button or email.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Five years of experience in a related role.
• Strong knowledge of Salesforce Administration and Customization.
• Proficiency in Apex, Visualforce, SOQL, and API integrations.
• Experience with web technologies like HTML, CSS, and JavaScript.
• Familiarity with Salesforce clouds (Experience, Sales, Service).
• Knowledge of tools like Copado and Data Loader.
• Ability to troubleshoot and debug integration issues.
• Any suitable combination of education and experience is acceptable.

Benefits

• Time off programs.
• Medical, dental, and vision insurance.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.
• Comprehensive benefits package.
• Opportunities for career growth.
• Inclusive workplace culture.