Senior Technical Support Engineer - Remote

Overview

Join Gcore as a Senior Technical Support Engineer and be part of a team that collaborates with industry giants to enhance internet performance and cloud services.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations regarding Edge Cloud products and services.
• Conduct technical diagnostics to resolve issues.
• Address complex technical issues with effective solutions.
• Identify patterns in technical issues and suggest improvements.
• Collaborate with team members to enhance support capabilities.
• Work on two consecutive day shifts with two days off.
• Flexible working hours with remote options available.
• Competitive salary and benefits package.
• Join a fast-paced, innovative team.

Requirements

• 2+ years of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS).
• Experience with Linux (Ubuntu or CentOS).
• Hands-on experience with APIs.
• Understanding of OpenStack or similar cloud software.
• Familiarity with monitoring tools like Grafana.
• Strong problem-solving abilities.
• Good customer advocacy and soft skills.
• ITIL knowledge is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work options available.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Additional fully paid sick leave days.
• Allowance for significant life events.
• Language classes offered.
• Modern office space with free snacks and drinks.
• Team sports activities.