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Senior Technical Support Engineer - Remote

Posted 7 weeks ago
Customer Service
Full Time
USA
$75,000 - $84,000/year

Overview

As a Senior Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products including PingFederate, PingDirectory, PingOne, PingAccess, and any supported integration kits.

In Short

  • Assist with escalated customer engagements
  • Investigate issues and queries using existing knowledge and test labs
  • Manage customer expectations
  • Communicate frequently and proactively with customers
  • Participate in community system
  • Contribute to the knowledge base
  • Participate in on-call rotation

Requirements

  • At least 2 years of technical support with Ping Identity's products
  • Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
Ping Identity logo

Ping Identity

Ping Identity is a leading provider of cloud identity solutions that prioritize both security and seamless digital experiences for users. Headquartered in Denver, Colorado, the company serves a global clientele, including over half of the Fortune 100, by enabling individuals to shop, work, and interact without friction or fear. At the heart of Ping Identity's culture is a commitment to championing every identity and respecting diversity, empowering employees to bring their authentic selves to work. The company fosters a flexible and collaborative work environment, emphasizing innovation and community engagement while offering competitive benefits and a strong focus on employee well-being.

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