Senior Technical Support Engineer - Remote

Overview

We are seeking a seasoned and solutions-focused Sr. Technical Support Engineer to join a dynamic technical support team, providing expert-level assistance to customers and partners.

In Short

• Deliver advanced technical support for customers, partners, and internal teams.
• Troubleshoot and debug complex application issues across Linux, databases, and web technologies.
• Serve as an escalation point and technical SME in specialized support domains.
• Maintain and contribute to technical documentation including knowledge base articles.
• Reproduce customer environments and issues in lab setups.
• Lead technical enablement sessions to share product knowledge.

Requirements

• Proven experience in technical support roles.
• Strong knowledge of Linux and database management.
• Experience with web technologies and troubleshooting.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a high-impact role.
• Collaborative team environment.
• Professional development opportunities.