Senior Technical Support Engineer - Remote

Overview

The Senior Technical Support Engineer will provide technical post-sales support to Ivanti customers, managing critical issues as part of daily operations.

In Short

• Provide post-sales technical support to customers.
• Manage critical issues and escalations.
• Reproduce customer environments to troubleshoot issues.
• Expert troubleshooting and reasoning skills required.
• Strong communication skills are essential.
• Experience with networking and security technologies.
• Familiarity with Microsoft Technologies and Linux.
• Database experience with SQL queries.
• Bachelor’s degree in Computer Science or related field.
• English language skills required; additional languages are a bonus.

Requirements

• Strong technical background in troubleshooting.
• Experience with critical system down issues.
• Knowledge of IP Networking, DNS, Firewall, and HTTPS.
• Experience with Microsoft Technologies (LDAP, ActiveSync, Active Directory).
• Experience dealing with PKI security.
• Bachelor's degree or equivalent work experience.
• Linux system administration experience.
• Database experience, particularly SQL.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity for professional growth and development.
• Work in a global leader in IT systems and security management.
• Join a company recognized as a Top Place to Work.
• Be part of a rapidly growing company with numerous opportunities.
• Collaborate with a team passionate about customer satisfaction.