Senior Technical Support Engineer - Remote

Overview

Cribl is a remote-first company looking for Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners.

In Short

• Join a fast-growing, remote-first company.
• Provide extraordinary technical support to enterprise customers.
• Develop a deep technical understanding of Cribl Stream and other products.
• Research, diagnose, troubleshoot, and identify solutions for customer issues.
• Follow standard procedures for issue escalation.
• Document knowledge in tech notes and participate in forums.
• May require stand-by, on-call, or off-hours duties.

Requirements

• BS degree in Computer Science or equivalent work experience.
• 5+ years' experience supporting enterprise customers.
• Expert-level troubleshooting and problem-solving skills.
• Excellent client-facing and communication skills.
• Experience with Linux, AWS, Azure, and Networking.

Benefits

• Competitive salary based on geographic location.
• Generous benefits package including health, dental, and vision insurance.
• Paid holidays and time off.
• 401(k) and equity options.
• Eligibility for a discretionary company-wide bonus.