Senior Technical Support Engineer - Remote

Overview

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experience with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Technical Support Engineer and help us do what we do best: propelling business forward.

In Short

• Provide technical support to customers and other departments.
• Handle technical issues of highest complexity without supervision.
• Train and mentor junior staff members.
• Specialize in multiple technical areas/products.
• Take ownership and manage customer cases effectively.
• Communicate clearly with customers on resolutions.
• Maintain accurate logs of customer interactions.
• Identify product issues and provide reproduction information.
• Support new company products with on-the-job training.
• Demonstrate adaptability and independence in technical questions.

Requirements

• Previous experience in software troubleshooting and analysis.
• Proficiency in SQL database design and principles.
• Experience with Node.js, JavaScript, Java, and distributed computing.
• Strong grasp of database concepts and information systems.
• Understanding of network concepts and tools.
• Familiarity with Linux hardware resource usage.
• Expertise in data analytics and visualization tools.
• Experience with data modeling and document formats.
• Cloud computing experience (AWS, Azure).
• Excellent English communication skills.

Benefits

• Competitive salary and bonus structure.
• Premium health insurance and pension scheme.
• Generous vacation allowance and additional days off.
• Global well-being program focused on health.
• Career development tools and opportunities.