Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer at BriteCore, you will be a key member of the technical services team, responsible for helping customers solve complex challenges related to our Policy Administration System (PAS) and ensuring their success.

In Short

• Forge strong relationships with customers through various communication channels.
• Provide personalized support to ensure customers optimize the platform.
• Troubleshoot complex issues using debuggers, logs, and MySQL.
• Develop and maintain technical documentation and troubleshooting guides.
• Document JIRA defect reports and customer issue resolutions.
• Test API endpoints to ensure functionality.
• Streamline legacy data delivery and reporting solutions.
• Collaborate with DevOps for effective monitoring and performance.

Requirements

• Full Degree in Computer Science or related field.
• 4+ years of experience in technical support.
• 2+ years as a technical services contact for enterprise clients.
• Advanced MySQL abilities and data analysis skills.
• Intermediate Python coding skills.
• Experience communicating with customers via phone, email, and video.
• Skilled in Linux administration and debugging.
• Hands-on experience with APIs and AWS Cloud Infrastructure.
• Proficiency in Bash shell scripting.
• Excellent verbal and written communication skills.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborative and inclusive work culture.
• Chance to make an impact in the insurance technology sector.
• Work with a talented team dedicated to continuous improvement.