Senior Technical Support Engineer - Remote

Overview

Alloy Automation is building integration infrastructure for businesses of all sizes, ensuring a world-class customer experience through technical support and engineering collaboration.

In Short

• Act as a frontline engineer diagnosing and solving complex issues.
• Identify systemic issues through monitoring usage trends.
• Collaborate with engineering teams for root cause analysis.
• Triage bugs and create detailed reproduction cases.
• Channel customer feedback into product improvements.
• Translate complex issues for technical and non-technical stakeholders.
• Develop documentation and troubleshooting guides.
• Train users to maximize success on the Alloy platform.

Requirements

• 4+ years in a technical support or developer support role.
• Advanced troubleshooting skills across frontend and backend technologies.
• Experience with AWS cloud services and CI/CD workflows.
• Ability to write scripts and debug issues.
• Strong customer experience orientation.
• Excellent communication skills for technical concepts.
• Strong collaboration skills with cross-functional teams.
• Ability to thrive in fast-paced environments.
• Proactive problem-solving and initiative-taking.

Benefits

• Opportunity to work at a fast-growing tech startup.
• Real ownership and impact on customer experience.
• Work closely with engineering and product teams.