Solutions Architect - Remote

Overview

As a Solutions Architect, you'll work directly with top customers, providing support for the technical elements of the post-sales journey, impacting thousands of end customers affected by our embedded iPaaS product.

In Short

• Work with CS, engineering, and leadership to understand customer needs and implement solutions.
• Establish our Embedded iPaaS product as the standard for integration building.
• Build and present architecture and product demos to customers.
• Utilize debugging and troubleshooting techniques to resolve production issues.
• Document and report bugs or issues experienced by customers.
• Translate customer knowledge into actionable features for the product team.
• Maintain clear communication with customers regarding issue statuses.
• Create and maintain documentation of customer issues and solutions.
• Assist in training and onboarding new customers.

Requirements

• 8+ years in a customer-facing post-sales, technical architecture or consulting role.
• Strong understanding of JavaScript, React, TypeScript, NodeJS, MongoDB, AWS.
• Experience translating business needs to technology solutions.
• Strong problem-solving skills and ability to analyze complex issues.
• Ability to work effectively in a collaborative environment.
• Understanding of the iPaaS landscape is beneficial.
• Knowledge of security vulnerabilities and best practices.

Benefits

• Opportunity to work with top customers.
• Impact thousands of end customers.
• Collaborative work environment.
• Professional growth opportunities.