Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer at Hygraph, you will be at the forefront of assisting customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

In Short

• Owning the support experience across multiple channels (Intercom, Slack, email).
• Troubleshooting and resolving advanced API, integration, and data modeling issues.
• Advising customers on best practices to maximize value from the Hygraph platform.
• Acting as a feedback conduit between users and internal teams.
• Partnering with Product and Engineering to resolve issues efficiently.
• Collaborating with the Customer Success team to drive retention and satisfaction.
• Staying up to date on product developments and sharing knowledge.
• Driving internal improvements by identifying support gaps.
• Contributing to customer-facing documentation and training content.
• Creating dashboards to monitor customer usage patterns.

Requirements

• 5+ years in technical support, solutions engineering, or developer-facing roles.
• Strong proficiency with APIs and experience with REST or GraphQL.
• Good understanding of modern web architectures.
• Comfortable with log analysis and troubleshooting live environments.
• Strong written and verbal communication skills in English.
• Ability to thrive in fast-paced, high-growth environments.

Benefits

• Remote-first and globally distributed team.
• Encouragement to work collaboratively and transparently.
• Yearly learning budget for training and conferences.
• Commitment to diversity and inclusion in the workplace.