Senior Technical Support Engineer - Remote

Posted 2 days ago

Customer Service

Full Time

USA

$112,445 - $115,000/year

Overview

The Senior Technical Support Engineer will be part of the Customer Support and Service organization, ensuring the success and satisfaction of customers utilizing TraceLink's software solutions.

In Short

Analyze and resolve engineering and integration issues for enterprise customers.
Identify networking problems using diagnostic tools.
Troubleshoot using web applications, UNIX, and scripting languages.
Test repaired items for proper operation.
Manipulate technical formats like XML, EDI, IDoc, and CSV.
Log enhancements and defects into tracking systems like Jira and Salesforce.
Provide expertise on data interfaces.
Collaborate with customers and departments to resolve issues.
Contribute to standard procedures for troubleshooting.
Create and revise user manuals and instructions.

Requirements

Bachelor’s degree in Computer Science or related field.
5 years of experience in technical support and troubleshooting.
Experience supporting enterprise-level software applications.
Proficient in UNIX, scripting, and data parsing.
Experience with XML, IDoc, CSV, and EDI formats.
Familiarity with Java APIs and B2B technologies.
Experience with Unix shell and Perl scripting.
Knowledge of the pharmaceutical industry.
Experience with AWS resources.

Benefits

Competitive salary.
Comprehensive benefits package.
Opportunities for professional development.
Supportive company culture.
Flexible work environment.

TraceLink

TraceLink is a leading provider of software solutions designed to digitize the pharmaceutical supply chain, enhancing compliance, visibility, and decision-making processes. Founded in 2009 with a mission to protect patients, the company has grown to include over 800 employees and 1,300 customers across more than 60 countries. TraceLink's innovative Opus Platform and expanding product suite, including the MINT solution, facilitate multi-enterprise collaboration and ensure the uninterrupted supply of medicines globally. Recognized by Gartner and IDC for its industry leadership and praised for its company culture by Comparably, TraceLink is committed to delivering value-driven solutions to the pharmaceutical sector.

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