Senior Technical Support Engineer - Remote

Overview

This position offers an exciting opportunity to provide expert technical support for a cutting-edge unified lakehouse platform used by leading global enterprises.

In Short

• Deliver high-quality technical support for complex issues across the platform.
• Lead critical escalations and provide root cause analyses.
• Troubleshoot technical problems through log analysis and configuration review.
• Document customer environments and provide proactive support recommendations.
• Share best practices and performance tuning tips.
• Contribute to knowledge bases and diagnostic tools.
• Collaborate with Product and Engineering teams.

Requirements

• Deep technical knowledge in relevant technologies.
• Strong problem-solving skills.
• Experience in customer support roles.
• Ability to work in a fast-paced environment.
• Excellent communication skills.

Benefits

• Opportunity to work with leading global enterprises.
• Collaborative work environment.
• Engagement in innovative projects.