Senior Technical Support Engineer - Remote

Posted 1 week ago

Customer Service

Full Time

Worldwide

Clinical Data Transfer Protocols

Overview

The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers, focusing on complex issues and second level support.

In Short

Remote troubleshooting and resolution of technical issues for Synapse products.
Work with 3rd party hardware, software, and network issues.
Utilize FUJIFILM knowledge resources effectively.
Collaborate with peers on complex technical issues.
Document cases throughout troubleshooting processes.
Follow escalation processes for unresolved issues.
Handle incoming customer calls and document interactions.
Participate in on-call rotation and work outside normal hours as needed.
Occasional travel may be required.
Adhere to quality and regulatory compliance requirements.

Requirements

Bachelor’s Degree or equivalent industry experience.
Certifications in relevant technical background preferred (Microsoft, VMware, Cisco).
Working knowledge of Windows OS, networking, SQL Server, Oracle.
Superior communication and interpersonal skills.
Ability to meet goals in a fast-paced environment.
Excellent organizational and multi-tasking skills.
Knowledge of Synapse workflows and clinical data transfer protocols (HL7, DICOM).

Benefits

Work in a dynamic and flexible environment.
Opportunity to innovate and collaborate.
Engage in ongoing training and development.
Be part of a mission-driven company focused on healthcare innovation.

Fujifilm

Fujifilm Healthcare Americas Corporation is dedicated to innovating for a healthier world through advanced healthcare solutions, including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company also excels in Non-Destructive Testing (NDT), utilizing cutting-edge radiography to ensure the safety and efficiency of critical infrastructure in transportation, aerospace, and oil and gas sectors. With its headquarters in Lexington, Massachusetts, Fujifilm is part of a global organization headquartered in Tokyo, employing over 70,000 individuals across various sectors, including healthcare, electronics, business innovation, and imaging. The company is committed to fostering a dynamic and flexible work environment that encourages creativity and collaboration, all while adhering to its core purpose of 'giving our world more smiles.'

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