Senior Technical Support Engineer - Remote

Overview

As a Senior Technical Support Engineer at Veeam, you will play a crucial role in providing exceptional support and guidance to our customers, ensuring their success with our data resilience solutions.

In Short

• Provide integration architecture guidance for customers.
• Work effectively across engineering, sales, and product management teams.
• Enhance customer experience through issue tracking and resolution.
• Contribute to technical documentation and knowledge base.
• Mentor junior team members.
• Participate in weekend and holiday coverage rotation.
• Manage time efficiently to balance tasks.
• 6+ years of technical and customer-facing experience required.
• Expertise in networking, cloud, and virtualization concepts.
• Remote position prioritized for Mountain and Pacific time zones.

Requirements

• 6+ years of related technical and customer-facing experience.
• Excellent oral and written communication skills.
• Expert understanding of networking, cloud, virtualization, and backup concepts.
• Expert in Linux administration.
• Hands-on experience with Kubernetes architecture.
• Deep knowledge of bash or similar scripting languages.
• Experience with software development life cycles.
• BS or MS degree in Computer Science or related field.
• Kubernetes certifications (CKA or CKAD) preferred.
• Experience with managed solutions like OpenShift or AWS EKS is an advantage.

Benefits

• Medical, dental, and vision coverage from day one.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with dollar-for-dollar match up to $6,000 annually.
• Unlimited PTO and paid parental leave.
• Professional training and education opportunities.
• Employee Assistance Program and mental health support.
• Company-paid disability insurance.
• Veeam Care Days for volunteering.
• Paid holidays and global company-wide closures for self-care.
• Family planning support and additional voluntary benefits.