Junior Technical Support Engineer - Remote

Overview

Exabeam is a global cybersecurity leader delivering AI-driven security operations across on-premise and cloud-native platforms. We are looking for a Junior Technical Support Engineer who is passionate about technology and has a strong interest in cybersecurity to join our Support team.

In Short

• Respond to customer support requests and perform initial troubleshooting.
• Diagnose common issues using documented workflows.
• Perform initial data gathering and document findings.
• Escalate complex issues to senior engineers.
• Communicate professionally with customers.
• Contribute to the team knowledge base.

Requirements

• Interest in technology and cybersecurity.
• Understanding of troubleshooting concepts.
• Strong written and verbal communication skills.
• Ability to learn quickly and work in a team.

Benefits

• Opportunities for growth and skill development.
• Structured learning path with support from experienced engineers.
• Hands-on learning opportunities.
• Progression within the support organization.