Junior Technical Support Engineer - Remote

Overview

The Junior Technical Support Engineer will work directly with SuperAnnotate customers, providing technical assistance and resolving issues to help their businesses grow.

In Short

• Deliver professional technical assistance via screen-sharing, chat, and email.
• Fulfill Service Level Agreements with customers.
• Research, diagnose, and troubleshoot software issues.
• Collaborate with Engineering & Product teams.
• Document technical knowledge in notes and manuals.
• Become an expert in the SuperAnnotate product.
• Help others enhance their knowledge of the product.
• Work in a positive and inclusive environment.
• Contribute to the Support department's goals.
• Flexibility to cover various timezone shifts.

Requirements

• 1+ years of experience in software support.
• Basic or mid-level scripting and coding skills in Python.
• Excellent problem-solving and communication skills.
• Strong written and verbal English skills.
• Ability to enhance knowledge through training.
• Collaborative approach with strong teamwork skills.
• Result-oriented and customer satisfaction driven.

Benefits

• Work in a fast-growing startup environment.
• Opportunity to contribute to innovative AI solutions.
• Collaborative and inclusive company culture.
• Access to training and e-learning courses.