Technical Support Engineer - Remote

Overview

The Technical Support Engineer will provide professional technical support to customers, helping them resolve software-related issues while ensuring a high-quality customer experience.

In Short

• Provide technical support to customers via screen sharing, chat, and email.
• Diagnose and troubleshoot software-related issues.
• Gather customer requirements and create actionable plans.
• Create technical documentation and user manuals.
• Escalate unresolved issues to engineering or product teams.
• Collaborate with Product, Engineering, and Customer Success teams.
• Work independently while being responsive across time zones.
• Must be available from 8:00 AM to 5:00 PM Pacific Time.
• 3+ years of experience in technical support is required.
• Fluency in English is essential.

Requirements

• 3+ years of experience in technical support or related field.
• Strong knowledge of Python.
• Experience supporting enterprise customers.
• Excellent problem-solving and documentation skills.
• Self-starter mentality with prioritization skills.
• Fluency in written and spoken English.

Benefits

• Fully remote position.
• Opportunity to work in a fast-paced startup environment.
• Collaborative work culture across time zones.
• Engagement with cutting-edge AI and ML technologies.