Technical Support Engineer - Remote

Posted Yesterday

Customer Service

Full Time

Poland

Overview

The Technical Support Engineer will be part of the Mend.io team, focusing on security and compliance in software development. This role involves providing technical support, troubleshooting, and customer assistance.

In Short

Join a growing Technical Support team at Mend.io.
Engage with security and compliance in software development.
Perform technical analysis and troubleshooting for customer issues.
Provide prompt support via integrated chat solutions.
Work remotely from Poland.
Collaborate with senior staff for complex issues.
Learn about software security vulnerabilities and tools.
Contribute to a customer-focused support experience.
Utilize cutting-edge technologies in software development.
Be part of a culture that values diversity and inclusion.

Requirements

Bachelor’s Degree in IT or 2+ years in a customer-facing support role.
Knowledge of programming environments (e.g. Java, Python).
Basic understanding of cloud-hosted applications.
Familiarity with various operating systems (Windows, Linux).
Excellent analytical and problem-solving skills.
Outstanding communication skills in English.
Experience with ticketing systems (Salesforce, Jira) is a plus.
Familiarity with SDLC and DevOps tools is a plus.
Experience with containerization (Docker, Kubernetes) is a plus.
Familiarity with cloud environments (AWS, MS Azure) is a plus.

Benefits

Diverse and inclusive work environment.
Opportunities for professional development.
Work with cutting-edge security tools.
Supportive company culture.
Flexible remote work arrangements.

Mend

Mend.io is a forward-thinking company that offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive application security (AppSec) program. By providing tailored tools for both developers and security teams, Mend.io enables organizations to shift from merely chasing vulnerabilities to proactively managing application risk. The company fosters an open, inclusive, and engaging culture where every employee feels valued, and it is committed to diversity and equal opportunity in the workplace. Mend.io's core values emphasize excellence, customer perspective, and collaboration, driving innovation and success in the application security landscape.

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