Technical Support Engineer - Remote

Posted Yesterday

Customer Service

Full Time

Worldwide

Overview

The Technical Support Engineer at Trustonic will be responsible for resolving complex technical issues for customers, contributing to a global product organization, and ensuring exceptional customer experiences.

In Short

Resolve complex technical support requests in production and non-production environments.
Collaborate with support and other teams to enhance customer experience.
Manage customer cases in a global queue.
Utilize Knowledge Centred Support (KCS) methodology for case resolutions.
Author and publish KCS articles based on resolved issues.
Communicate technical details clearly and concisely.
Continuously learn new skills and technologies related to Trustonic products.
Participate in product testing and provide feedback.
Improve customer-facing documentation.
Manage workload effectively and provide timely updates to customers.

Requirements

4+ years of related experience or bachelor's degree with 2-4 years’ experience.
Support experience in JIRA and Zendesk preferred.
Skills in SQL, Linux SSH, Git, and APIs.
Basic knowledge of BASH scripts/Python and AWS.
Fluency in English, with strong communication skills.
Exposure to mobile technologies is advantageous.

Benefits

Flexible working environment.
Inclusive company culture focused on diversity.
Opportunities for personal and professional growth.
Supportive team dynamic.

Trustonic

Trustonic is a global technology company dedicated to making a positive impact through its innovative products. The company focuses on providing access to internet-enabled smartphones for low-income families and ensuring the safety and integrity of vehicles and devices. Trustonic fosters a diverse and inclusive work environment, guided by a culture code that emphasizes collaboration and ethical practices. With a commitment to equal opportunities and community well-being, Trustonic encourages flexible working arrangements while maintaining a strong team spirit. The company seeks ambitious individuals to join its fast-paced environment, contributing to its mission of doing the right thing for people and the planet.

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